Support

Find our main service channels.
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Merchant Support

An additional service  channel providing more autonomy to find answers.

If you couldn’t find what you were looking for, please reach out to us at cs@wepayments.com.br 
We’re here to help!

Consumer Support

Get full assistance for payments made through WEpayments.

Receive prompt and personalized support for any questions or requests through our Help Center.

If you couldn’t find what you were looking for, please reach out to us at ajuda@wepayments.com.br.

We’re here to help!

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Press

Contact WEpayments’ Public Relations team.

Send an email to growth@wepayments.com.br

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Careers

Change the payments industry with us.

Ombudsman

Couldn’t reach us through our service channels like email, chat, or social media? Contact the WEpayments Ombudsman.

Customer service via e-mail or contact form:

Monday to friday, from 9 AM to 6 PM.

E-mail: ouvidoria@wepayments.com.br

Customer service via phone:

Monday to friday, from 2 PM to 4 PM.

Phone: 0800 887 0615

Form ombudsman reports

1st semester of 2024

2nd semester of 2023

icon-hand-shake

Merchant Support

An additional service  channel providing more autonomy to find answers.

If you couldn’t find what you were looking for, please reach out to us at cs@wepayments.com.br 
We’re here to help!

Consumer Support

Get full assistance for payments made through WEpayments.

Receive prompt and personalized support for any questions or requests through our Help Center.

If you couldn’t find what you were looking for, please reach out to us at ajuda@wepayments.com.br.

We’re here to help!

icon-book

Press

Contact WEpayments’ Public Relations team.

Send an email to growth@wepayments.com.br

icon-team

Careers

Change the payments industry with us.

Ombudsman

Couldn’t reach us through our service channels like email, chat, or social media? Contact the WEpayments Ombudsman.

Customer service via e-mail or contact form:

Monday to friday, from 9 AM to 6 PM.

E-mail: ouvidoria@wepayments.com.br

Customer service via phone:

Monday to friday, from 2 PM to 4 PM.

Phone: 0800 887 0615

Form ombudsman reports

1st semester of 2024

2nd semester of 2023